Well, I followed up yesterday and learned that they'd forgotten to place my order. So today they've corrected that, and their rep saw that I got the service for free. Meanwhile, the price for future ebooks has gone up from $79 to $249. Yikes! Now I am strongly tempted to just figure out how to do it myself. The ebook won't be ready for about another six weeks.
So it's a good news-bad news deal with iUniverse. On the one hand, they have always treated me fairly and honorably. On the other, they have not overwhelmed me with their competence.