Then on the phone she told me the publisher was planning to print copies and sell them on their own, giving nothing to her! She said that for her initial print run including setup charges and whatnot, she paid nearly $1000 for 50 copies that would list for $11. Subsequent copies cost her $9 each. In other words, my good friend has been taken for a ride.
Oh, and she had a conversation with the publisher in which the publisher said they were getting so much business they were going to have to start keeping records.
I told her I'm not an attorney, but that she should send a certified letter to the publisher telling them to cease and desist from printing any copies not requested by her. She also can and should terminate that relationship immediately.
If there's one lesson to come out of this mess, it's this: Get it in writing!