My first novel, When Pigs Fly, came out with iUniverse in November 2006 and has sold over 400 copies, including my purchases. To learn the exact number, I went to their website, which could identify only 123 of them. They show sales records beginning in January 2008 and ending in July 2008. When I told them their records were incomplete, they wanted me to give dates and quantities. No, that is their job. They’ve had problems with accurate numbers before, but I had naively thought they might have rectified the problem by now. They blame a change in databases, and most recently a change in “operating system.”
Baloney. A database upgrade is supposed to fix problems, not cause them. Their old system maintained reasonably accurate records, but no longer. I guess I am partly to blame for not keeping my own separate records and for relying too heavily on iUniverse. With my new novel, I will keep my own records and keep after iUniverse to not screw theirs up any further.
I have always thought highly of iUniverse, but I’m unhappy with them now.